Return and Exchange Policy Products that have been opened cannot be exchanged or returned unless a manufacturing defect is proven, noting that products that are non-exchangeable or non-returnable. Excluding electronic devices, which can be exchanged as long as they have not been opened or used. Exchange Policy: 1- Without prejudice to the provisions of the contractual and statutory warranty, the consumer has the right to exchange the product presented to him by the store within seven days from the date of receiving the product, and he cannot exchange the product after the seven days. 2- To exchange the product, it must be in good condition and the consumer must not have used the product or gained its benefit. The store has the right to inspect the product before exchanging to ensure its safety, and the consumer bears the shipping cost if he wishes to exchange the product. In international exchanges, the consumer bears all shipping and delivery costs to the shipping company. If there are defects or errors, the consumer will be compensated. The consumer does not have the right to exchange the product in the following cases: 1- If the product was manufactured based on the consumer’s request or according to specifications he set, except for products with a defect or that violated the specifications set by the consumer. 2- If the product consists of video tapes, discs, or software that has been used. 3- If the product consists of newspapers, magazines, publications, books, or other works considered as intellectual property. 4- If a defect appears in the product due to poor handling by the consumer. 5- If the contract involves providing accommodation, transportation, or catering services. 6- If the contract involves purchasing software downloads online. Return Policy: 1- Without prejudice to the provisions of the contractual and statutory warranty, the consumer has the right to cancel the contract and retrieve the product presented to him by the store within seven days from the date of receiving the product, and he cannot do so after the seven days. 2- To return the product, it must be in good condition and the consumer must not have used the product or gained its benefit. The store has the right to inspect the product before returning to ensure its safety. 3- The consumer bears the costs of the return process. In the case of international returns, the consumer bears all shipping and delivery costs to the shipping company. If there are defects or errors, the consumer will be compensated. The consumer does not have the right to return the product in the following cases: 1- If the product was manufactured based on the consumer’s request or according to specifications he set, except for products with a defect or that violated the specifications set by the consumer. 2- If the product consists of video tapes, discs, or software that has been used. 3- If the product consists of newspapers, magazines, publications, books, or other works considered as intellectual property. 4- If a defect appears in the product due to poor handling by the consumer. 5- If the contract involves providing accommodation, transportation, or catering services. 6- If the contract involves purchasing software downloads online.